TECHNICAL ADVANTAGES

Geographical Advantages

Technical Advantages

Testing Center

Service Advantages

Service Advantages

I. Technical Service & Training Program

 

No.

Technical Service & Training Content

Assigned Staff

Time

Location

1

1. Product selection

2. Production of technical scheme

Huang Baoyun(Engineer)

Before signing the contract

Sanchang Pump Industry

2

Provide the data of wear-resistant multistage centrifugal pump (including motor) to the construction unit and design institute

-Final Technical Plan

Peng Siao(Engineer)

After signing the contract

Within a week

Sanchang Pump Industry

5

1、Pump structure, performance training,

2、Related Questions and Answers

Peng Yu (Engineer)

Production cycle and

During operation

Sanchang Pump Industry

6

Site Commissioning

Liu Youjun (Engineer）

After installation

Within three days

User site

7

1、Precautions for use;

2、Fault discrimination,exclusion;

3. Pump inspection and maintenance.

Liu Youjun (Engineer）

Within the commissioning cycle

User site

All above are free services and training

8

1. Maintenance of products

2. Replacement and installation of accessories

Liu Youjun (Engineer）

During use

User site

9

Treatment of after-sales service

Liu Youjun (Engineer）

During use

User site

1. Within the warranty periodSanchang Pump IndustryFor the quality and technical problems of the company, please refer to the quality commitment letter for details.

2. Service and training beyond the warranty period shall be handled through consultation.

10

Return visit of products put into use

yellow hair（Engineeringdivision)

Use1Within the year

User site
 

 

II. Technical Service Plan

Our Service Center takes charge of all technical support and after-sales services.

　　1. All team members can work independently.They are capable of analyzing and solving technical problems alone.

　　2. All technical and after-sales staff receive professional training.We implement strict standardized service rules.We stick to unified discipline, command, workflow, standards and execution.

　　3. We provide full-range technical and after-sales support for clients.Available service channels: phone, fax, remote support, email, official website, on-site service, complaint handling.

　　All customer service staff keep mobile phones on standby 24 hours every day.Clients can reach technical support staff anytime.We offer 7×24 hour response to all service requests.All phone inquiries get instant real-time replies.

 

III. On-site Service

  1.   We strictly follow technical agreements, confirmed documents and national technical standards.We take full responsibility for the whole project: equipment supply, on-site installation guidance and commissioning.All work will be finished by the agreed deadline.
  2.   We dispatch experienced technicians to the site for installation and commissioning.This ensures smooth project progress.We maintain timely communication with client technical staff based on construction progress.
  3.   After equipment parts and installation materials arrive at the site: We send technicians to the site on the agreed date.We work with your team to check packages, appearance and quantity against delivery notes and packing lists.We inspect all goods and attached technical documents together.Both parties sign to confirm inspection results.For missing, damaged or non-compliant parts, we complete supplement, repair or replacement within 7 days.
  4.   During equipment installation: Our technicians assist in solving all on-site technical issues.We take full charge of system commissioning.All technical indicators will meet the specification requirements.
  5.   Before trial operation: Our technicians arrive on site to deliver technical training for your operators and maintenance staff.
  6.   After the system is put into formal operation: We arrange regular follow-up visits to check running status.We analyze fault causes together, propose solutions and complete repairs.This guarantees stable system operation.

　　

IV. After-sales Service Contents & Measures

　　1. Once we receive client feedback on quality defects:

　　We reply within 1 hour or arrange service technicians immediately.Our engineers arrive at the site within 12 hours.We keep providing service until clients are fully satisfied with the solutions.

　　2. For factory products within the warranty period:

　　If clients store and operate products strictly per user manuals,all quality defects are covered by our After-sales Department’s Three Guarantees Service (free repair, replacement and return).

　　3. For quality problems of outsourced motors and matching accessories:

　　The After-sales Department handles all related cases.The Material Supply Department offers support when needed.

　　

V. After-sales Service Commitment Letter

　　Hunan Sanchang Pump Industry Co., Ltd. makes the following service commitments for contract equipment:

　　1. We supply all technical documents and drawings as stipulated in the contract on time.We may invite clients to participate in our technical scheme review upon your request.

　　2. We send technicians to the site on your required schedule.We guide installation, trial run and test production in line with technical documents and drawings.

　　3. For supporting equipment purchased separately by clients to match our contract pumps,we actively provide technical data and parameters to meet all interface requirements.

　　4. We fully implement all meeting minutes and signed agreements reached by both parties.

　　5. We organize professional training sessions as required by the contract.Training covers equipment installation, commissioning, operation and maintenance.

　　6. We strengthen full-cycle pre-sales, in-sales and after-sales support.Four core service concepts run through manufacturing, installation, commissioning and overhaul:12-hour on-site response, proactive service, full-process service, lifelong service.

　　7. We supply sufficient spare parts promptly to meet client demands.

　　8. We maintain adequate spare parts inventory in stock.A dedicated independent after-sales department is set up for client support.

　　9. We provide free lifelong technical consultation for all products.We assist clients with equipment repair and supply spare parts on a long-term basis.