Service advantages
1.Technical services and training programmes
|
Serial Number |
Contents of technical service and training |
Personnel arrangement |
Time |
Location |
|
1 |
1. Product selection 2. Production of technical scheme |
Huang Baoyun(Engineer) |
Before signing the contract |
Sanchang Pump Industry |
|
2 |
Provide the data of wear-resistant multistage centrifugal pump (including motor) to the construction unit and design institute -Final Technical Plan |
Peng Siao(Engineer) |
After signing the contract Within a week |
Sanchang Pump Industry |
|
5 |
1、Pump structure, performance training, 2、Related Questions and Answers |
Peng Yu (Engineer) |
Production cycle and During operation |
Sanchang Pump Industry |
|
6 |
Site Commissioning |
Liu Youjun (Engineer） |
After installation Within three days |
User site |
|
7 |
1、Precautions for use; 2、Fault discrimination,exclusion; 3. Pump inspection and maintenance. |
Liu Youjun (Engineer） |
Within the commissioning cycle |
User site |
|
All above are free services and training |
||||
|
8 |
1. Maintenance of products 2. Replacement and installation of accessories |
Liu Youjun (Engineer） |
During use |
User site |
|
9 |
Treatment of after-sales service |
Liu Youjun (Engineer） |
During use |
User site |
|
1. Within the warranty periodSanchang Pump IndustryFor the quality and technical problems of the company, please refer to the quality commitment letter for details. 2. Service and training beyond the warranty period shall be handled through consultation. |
||||
|
10 |
Return visit of products put into use |
yellow hair（Engineeringdivision) |
Use1Within the year |
User site |
2.Technical Service Plan
CompanyThe service center is responsibleTechnical support and after-sales service.
1、All members haveAbility to work independently, be able to analyze and solve problems independently;
2、Technical support and after-sales service personnelhave been obtainedtraining,have strictThe service system emphasizes unified discipline, unified command, unified pace, unified system and unified implementation.
3,ForUsers provide a full range of technical support and after-sales service. The main service methods include telephone, fax, remote support, mail, website, on-site service, complaint acceptance, etc., and telephone service for all personnel in our company's customer service center.24-hour power-on to ensure that users can get in touch with technical support personnel in a timely manner. Ensure 7 × 24 hours response to user's technical support and after-sales service needs, and ensure real-time response to telephone service requests..
3.Field Service
Our company will be responsible for the equipment supply, on-site guidance, installation and commissioning of the whole project according to the technical agreement and agreed technical documents and strictly follow the relevant national technical standards, and complete the work on the specified date.
The company will send experienced technicians to the site for installation and commissioning to ensure the smooth progress of the project. AccordingProductionEnterChengTimely andOwnerContact technical personnelCommunication.
After the equipment parts and installation materials arrive at the site, accordingThe treaty is inArrive at the site on a specified date, andOwnerThe parties together count and inspect the packaging, appearance and number of pieces of the goods according to the waybill and packing list, and inspect the goods and random information. The inspection results shall be signed and confirmed, and the parts that are missing, damaged or not in conformity with the quality and specifications stipulated in the contract shall be supplied, repaired or replaced within one week.
EquipmentAt the time of installation, our company techniciansDispatch assistanceTroubleshoot problems during installation. Responsible for the operation and commissioning of the whole system equipment, and ensure that the technical indicators of the equipment meet the requirements of the technical specifications.
Before the trial operation of the equipment, the technical personnel will go to the site to conduct technical training for your operation and maintenance personnel.
After the system is put into operation, send personnel to pay a return visit to understand the operation of the system, jointly analyze the causes of the problems, propose solutions and deal with them to ensure the normal operation of the system.
4.After-sales service content and measures
1, after receiving the quality problem information reflected by the buyer, in.1reply within hours or dispatch service personnel,12Hours to arrive at the scene, so that users are not satisfied with the quality, the service does not stop.
2, where the factory productsInQuality guarantee periodInside, Under the premise that the user stores and uses the product manual correctly, the after-sales service department of our company is responsible for the quality problems that occur"Three Guarantees" and after-sales service.
3. The quality problems of purchased motors and related accessories in use shall be handled by the after-sales service department, and the material supply department shall assist when necessary.
5.After-sales service commitment letter
Hunan Sanchang Pump Co., Ltd.Make the following commitments for the service of the contract equipment:
1. Provide all technical data and drawings as stipulated in the contract to the buyer in time.suitableInvite the demand side to participate in the supplier's technology.ProgrammeTrialFixed.
2. On demandRequiredTime to the site to carry out technical services, guide the demand side according to the technical data and drawings requirements of the installation, trial operationLineand trial production.
3. For the supporting equipment related to the contract equipment purchased by the buyer, the supplier shall actively provide the technical conditions and data meeting the requirements of the equipment interface.
4. Strictly implement the minutes of meetings or agreements signed by both parties on relevant issues.
5, according to the provisions of the contract for the demand party to hold relevant equipment installation, commissioning, use, maintenance technology business training.
6, strengthen pre-sales, sales, after-sales service, the"12Hour Service"Advance service", "whole process service" and "lifetime service" are implemented in the whole process of product manufacturing, installation, debugging and overhaul.
7、Timely provisionSatisfy the demanderdemandSpare parts.
8, Companystanding amountSpare parts warehouseDeposit,and haveSpecialized in after-sales service department, after-sales service hotline:400-6999-692。
9,For the product lifetimeFree technical advice to assist customers in product maintenance, andLong termProvide spare partsSupply.
Concerned about the public.
Hunan Sanchang Pump Co., Ltd.
China Merchants Hotline: 0086-13307481676
Mobile phone: 0086-13307481676 (WeChat with the same number)
E-mail: sales@sanchangpump.com
Office address: No. 517, Section 2, Xiangfu East Road, Yuhua District, Changsha City
Address: No.8, Tianma East Road, Yishu River, Xiangtan, Hunan Province
