After-sales notice
Hunan Sanchang Pump Industry adheres to the tenet of "technological innovation, customer first, and pursuit of excellence", and the company continues to develop and grow; it has established a professional team of "scientific management, professional organization, healthy sales, and standardized service". It has developed into a comprehensive enterprise integrating research, production, operation and service.
After-sales problem, 2 hours to reply, 24 hours to arrive at the scene, the quality is not satisfied, the service does not stop.
For ex-factory products, according to the quality assurance period stipulated by the state, industry or technical conditions (including contract requirements), under the premise of correct storage and use, if quality problems occur, Hunan Sanchang Pump Industry after-sales Department is responsible for "three guarantees" and after-sales service.
Outsourced motors and related accessories, quality problems in use, coordinated by the after-sales service department.
Product quality problems, after-sales service department warmly received, humbly listen to opinions and make records, and negotiate to deal with the problem.
Product quality problems, after-sales department registration, major quality problems, timely analysis and handling opinions, timely reply to users.
When it is necessary to deal with after-sales problems on site, the after-sales order shall be issued first, and upon approval, engineering and technical personnel shall be sent to the site to deal with after-sales problems.
After-sales personnel before departure, clear after-sales tasks, in the implementation of after-sales work, carefully analyze the reasons for after-sales and actively deal with after-sales problems.
After-sales personnel should be in strict accordance with the Hunan Sanchang pump after-sales service norms to deal with after-sales.
The after-sales department shall timely organize and file the after-sales service list and after-sales service disposal list.
All "three guarantees" products that customers need to return to the factory for maintenance shall be handled according to the "three guarantees" principle:
Damage in transit, by the freight team to coordinate the handling of claims, and for the customer to coordinate the timely arrangement of maintenance or repair.
Failure found in the use process, and clear the design, manufacturing reasons, by the after-sales department and the customer to negotiate, and report to the competent leadership for approval.
After-sales feedback
Submit Questions
01
Confirm fault message
02
Fault handling
03
Processing complete
04
Fault information filling
Please fill in the fault information of your product and we will contact you as soon as possible.
Contact Us
Hunan Sanchang Pump Co., Ltd.
| Email: | sales@sanchangpump.com |
| Hotline: | +86 133 0748 1676 |
| +86 193 1300 1794 | |
| Mobile/wechat: | +86 133 0748 1676 |
| +86 193 1300 1794 | |
| Address: | No.517,Xiangfu Road, Yuhua |
| District, Changsha City | |
| Hunan Province, P.R.C |
